The Ultimate Resource Guide to Grow an Ecommerce Store
Let’s be honest: one of the biggest reasons why Ecommerce store owners fail is because they don’t know how to grow their stores.
They either expect people to come naturally (the “Build It, and They Will Come” fallacy), or they simply don’t know what to do.
What ends up happening is most Ecommerce store owners start throwing random growth tactics, somehow expecting they’ll work.
That’s a huge mistake.
Throwing random growth tactics without knowing why you do them is a recipe for failure.
You must understand why do you what you do if you want to grow your Ecommerce store.
That’s why in this post I’ll give a thorough overview of customer acquisition and retention tactics, resources on Ecommerce growth tactics and customer service, and additional helpful resources for you to grow your store.
Customer Acquisition
Even if your store sells unique and amazing products, that doesn’t mean your products will sell themselves. Making sure your store grows in a monthly basis is another key task that you, as the store owner, need to be responsible of. These posts should guide you through getting your first customers.
- 5 Ways to Attract New Customers – As always, Armando Roggio brings 5 great ways to acquire new customers to your store. They are pay-per-click advertising, email marketing, social media marketing, marketplaces, and contest marketing. You can’t miss this one.
- 12 Guaranteed Methods to Reduce Cost Per Acquisition – If you thought acquiring users is simple and cheap, you’re wrong. Customer acquisition can get expensive really fast. Learning to control, and then reduce the cost per acquisition is key to create a long-lasting customer acquisition machine.
- E-Commerce: Which Customer Acquisition Channels Perform Best? – This article, based on a study made by Custora, will show you the best customer acquisition channel for you to use. Hint? Is organic and free.
- How 7 Fashion Ecommerce Businesses Acquired Their First Customers – Even though this article is specific for fashion Ecommerce stores, it’s still interesting for every type of store owner.
- The Ultimate Guide to Customer Acquisition – Although this article focuses on online business in general, it’s still really good for any type of ecommerce store owner.
Converting People into Customers
Now you have people coming in your store, you need to convince them to buy. That is called “Conversion Optimization”, and is more an art than a science. These posts will help you increase your conversion rates.
- 5 Essential Areas to Optimize on Ecommerce Sites – An article that’ll show you how improving the conversion rates of different areas, such as SEO, can help you grow your Ecommerce store.
- 10 Ways to Convert More Customers – Gregory Ciotti is one of the leading bloggers on psychology. His blog is full with actionable psychology advice for Ecommerce store owners and entrepreneurs alike. This article, although not directly focused on Ecommerce, is a mind-blowing essay on consumer behavior psychology, with stats, graphs and images.
- 25 Amazing Ways to Boost Ecommerce Conversion Rates – An article full with tactics to increase your conversion rates.
- Holy Grail of Ecommerce Conversion Optimization – 91 Point Checklist and Infographic – A mind-blowing article about all the different things you can do to improve your conversion optimization. It also includes an infographic.
- The Beginner’s Guide to Conversion Rate Optimization – A free web ebook, focused on beginners, in which you’ll learn everything you need to know about conversion rate optimization.
- The Ultimate Guide to Increasing Ecommerce Conversion Rates – ConversionXL is the leading conversion optimization blog for a reason: their articles are the most detailed and well-researched you can find anywhere. This article isn’t the exception.
Ecommerce Growth Tactics
In this part, I’ll share with you random growth tactics you can use in your store.
- 3 Simple Growth Hacks for Ecommerce Customer Acquisition – This short-and-to-the-point article will show you 3 Ecommerce growth hacks, such as a simple referral trick, to grow your store.
- 5 Growth Hacking Success Stories, for Ecommerce Merchants – This article will show you the key tactics that 5 Ecommerce stores used to hack their growth.
- 20 Effective Email List Growth Tactics for Ecommerce – Email marketing is one of the best channels for growing an Ecommerce store. This article will show you 20 different tactics for you to try to grow your email list.
- A Marketer’s Guide to Ecommerce Growth Hacking – This SlideShare presentation will give you a quick introduction to growth hacking, and then it will show you a few tactics you can use to grow your store.
- How Personalized Marketing Can Increase Your Ecommerce Sales – Personalized marketing is one of the newest biggest things in marketing right now. This article will teach you how to use it to grow your Ecommerce store.
- How to Growth Hack Your Ecommerce Business for More Traffic and Sales – An introductory article to growth hacking for Ecommerce.
Retaining Your Customers
You’ve worked very hard to get people to visit your site, and to buy from you. Now, you need to make them come back sooner. These posts will show you how:
- 3 Simple Strategies to Increase Customer Retention – A very thorough article in which you’ll learn how by being professional, addressing bad reviews and points of customer angst and using incentives the right way, you can increase your customer retention.
- 6 Tips To Improve Ecommerce Customer Retention – This article will show you 6 simple tips to improve your customer retention.
- 7 Customer Retention Tactics to Get Current Ecommerce Customers to Purchase More – Shopify is a top-quality blog full with amazing articles about Ecommerce. This article isn’t the exception.
- 21 Ways Online Retailers Can Improve Customer Retention Rates – This article features 21 short tactics to increase customer retention. Each tactic is short and straight to the point, which makes this article an easy read.
Customer Service and Success
The last articles showed you how to retain your customers from a business standpoint. These posts will show you how to make them loyal to you:
- 75 Customer Service Facts, Quotes & Statistics – An outstanding article from the people of Helpscout, filled with data about customer service. Even though it won’t teach you anything, the data will speak by itself.
- The Secret Ingredient for Winning the Customer Service Battle in E-commerce – A thorough article about developing a winning customer service.
- The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses – An interesting article that will show you how you can apply the same principles that Zappos used to develop the most famous customer service in the Ecommerce world.
Ecommerce Analytics
In order to have a growing and profitable Ecommerce store you need to have a good grasp on analytics. The next articles will help you do that:
- 10 Essential Google Analytics Dashboards for Ecommerce – A great article that will show you the best 10 Google Analytics dashboards for Ecommerce. The best part is it includes direct download links for you to start using them right away.
- 11 Need to Know Ecommerce Metrics to Scale Like the Big Box Retailers – If you ever wanted to know what CAC or AOV stand for, and why they matter so much, this article will teach you that.
- 50+ Google Analytics Resources – The 2014 Edition – An amazing article filled with links to learn how to use Google Analytics once and for all.
- An Introduction to Analytics for Ecommerce Websites – A great thorough introduction to Ecommerce analytics.
Ecommerce Case Studies
I can say a lot about what you should do to grow your store, but there’s nothing like learning from those who already did it. The next articles are going to teach you what others did to grow, so you can take learn from what growth really looks like:
- $20 Million in Only Three Years With Justin Winter [Podcast] – Justin Winter is one of the most famous Ecommerce store owners who went from nothing to eight digits in less than three years. There’s a lot you can learn from him. This podcast will show you that.
- How To Build a $120K per Month Ecommerce Brand in Less Than A Year – This article shows the story behind Beardbrand, a brand specifically developed for bear lovers. Highly recommended for anyone who wants to start a new Ecommerce brand from scratch.
- TheGreatBuild – Behind The Scenes Of A 6 Month Old Ecommerce Business – An amazing and inspiring article that shows how Richard Lazzazera from A Lemonade Stand developed his own clothing store in 6 months. A must read for anyone who wants to know how you really start and grow an Ecommerce store.
There you have it! Be sure to read the growth tactics for Ecommerce growth, try some of them out, and start measuring your success!
If you have already grow for your store, please share your experiences in the comments below!